WE WANT YOU TO BE COMPLETELY SATISFIED WITH YOUR ALTER X PURCHASE. WITHIN 60 DAYS, RETURN YOUR SHIRT FOR ANY REASON.
NO HASSLE, NO STRESS, NO PROBLEM.
Overview
Our refund and returns policy lasts 60 days. If 60 days have passed since your purchase, we can’t offer you a full refund or exchange.
To complete your return, we require a receipt or proof of purchase.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at INFO@ALTERXCO.COM.
Exchanges
We only replace items if they are defective or damaged during shipping. If you need to exchange it for the same item, send us an email at INFO@ALTERXCO.COM and send your item to:
2709 B Street La Verne, Ca 91750
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
To return your product, you should mail your product to:
2709 B Street La Verne, Ca 91750
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Need help?
Contact us at INFO@ALTERXCO.COM for questions related to refunds and returns.