ALTER X COMPANY
FAQ

CONTACT

INFO@ALTERXCO.COM
WWW.ALTERXCO.COM

HOURS OF OPERATION

PURPOSE NEVER SLEEPS. 

BUT SOMETIMES WE DO. 

DROP US A LINE AND WE WILL GET BACK ASAP.

LOCATION

We are an on-line direct to customer company based in sunny So. Cal, but serving you and your purpose wherever you are.


RETURN POLICY

What is you’re return policy?

All returns will be honored within 60 days of purchase date. Items can be returned for ANY Reason.
Returns are issued to the original form of payment.

SHIPPING POLICY

How much does shipping cost?
In the Continental United States, standard shipping rates apply.

How long does standard shipping normally take?
Orders generally take 1-3 business days to process before they are shipped. And from our door to yours normally and extra 3-5 days after depending on weather and where you live.

Where is my shirt being shipped from?
Our shirts ship from lovely Los Angeles, California.

Can I get my shirt send express over night?
We only ship STANDARD MAIL to help minimize our carbon foot print and help with emotionally motivated impulse purchases.
We think good things are worth the wait, especially when the good thing is better for our planet!

INTERNATIONAL SHIPPING

Do you ship Internationally?
In the interest of minimizing our Carbon footprint, we are not offering International shipping at this time. But in the interest of keeping positive international relations, drop us a line and maybe we can work something out.

ORDER TRACKING

How do I track my order?
You will receive a shipping confirmation email with tracking number once your order is processed. This may take 24-48 hours.

PAYMENT

What form of payment do you accept?
We accept Visa, Mastercard, Discover, and American Express as well as a number of other payment options which can be seen in your shopping cart at check out.

SALES TAX

Do you charge sales tax?
Tax is applied to Arizona, Arkansas, California, Colorado, Georgia, Hawaii, Illinois, Indiana, Iowa, Kansas, Kentucky, Michigan, Minnesota, Nebraska, Nevada, New Jersey, New York, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Dakota, Tennessee, Utah, Vermont, Washington, West Virginia, Wisconsin, Wyoming.

ABOUT THE SHIRT QUESTIONS

Where is the shirt made?
Our fabric is knit, dyed and sewn all in Los Angeles, California.

What is the shirt made of?
Our shirt is made of 60% Hemp and 40% Organic Cotton. All manufacturing from fabric to finish is GOTS or OCS certified so you can be sure your shirt is the most ethical, environmentally friendly and in our opinion most comfortable shirt you will ever wear!

ADDITIONAL QUESTIONS

For all additional questions you can email us at info@alterxco.com. We will get back to you within 24 hours! That’s a promise you can count on!