ALTER X COMPANY
FAQ

CONTACT

INFO@ALTERXCO.COM
WWW.ALTERXCO.COM
866.235.7159

HOURS OF OPERATION

24/7 LIVE CONCIERGE VIA TELEPHONE

LOCATION

We are an on-line direct to customer company. At this time we only have a virtual store front.

RETURN POLICY

What is you’re return policy?

All returns will be honored if unworn, undamaged and with all tags attached within 30 days of purchase date.
Returns are issued to the original form of payment.

SHIPPING POLICY

How much does shipping cost?
Good news! In the Continental United States, standard shipping is included in the cost of your purchase.


How long does standard shipping normally take?
Orders generally take 1-3 business days to process before they are shipped. And from our door to yours normally and extra 3-5 days after depending on weather and where you live.


Where is my shirt being shipped from?
Our shirts ship from lovely Los Angeles, California.


Can I get my shirt send express over night?
We only ship STANDARD MAIL to help minimize our carbon foot print and help with emotionally motivated impulse purchases.
We think good things are worth the wait, especially when the good thing is better for our planet!

INTERNATIONAL SHIPPING

Do you ship Internationally?
In the interest of minimizing our Carbon footprint, we are not offering International shipping at this time.

ORDER TRACKING

How do I track my order?
You will receive a shipping confirmation email with tracking number once your order is processed. This may take 24-48 hours.

PAYMENT

What form of payment do you accept?
We accept Visa, Mastercard, Discover, and American Express as well as a number of other payment options which can be seen in your shopping cart at check out.

SALES TAX

Do you charge sales tax?
Tax is applied to Arizona, Arkansas, California, Colorado, Georgia, Hawaii, Illinois, Indiana, Iowa, Kansas, Kentucky, Michigan, Minnesota, Nebraska, Nevada, New Jersey, New York, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Dakota, Tennessee, Utah, Vermont, Washington, West Virginia, Wisconsin, Wyoming.

ABOUT THE SHIRT QUESTIONS

Where is the shirt made?
Our fabric is knit, dyed and sewn all in Los Angeles, California.


What is the shirt made of?
Our shirt is made of 60% Hemp and 40% Organic Cotton. We are GOTS and OCS certified so you can be sure your shirt is the most ethical, environmentally friendly and in our opinion most comfortable shirt you will ever wear!

ADDITIONAL QUESTIONS

For all additional questions you can email us at info@alterxco.com. We will get back to you within 24 hours! That’s a promise you can count on!